Frequently Asked Questions

This is the section of our website where we provide answers to the questions we receive most frequently.
If you have a problem with anything on our website, this is where you should come first. If your question does not get answered here, feel free to pop us an email at sales@prophecy.co.za and we will gladly answer any questions you may have.

There’s something I want that is not on your website – can you get it for me?
You can email us or call us with your product request, and we will try our best to assist.

What happens if a product is lost, stolen or damaged while being shipped?
While the courier we use have proven themselves to be highly reliable (we have thus far had a less than 0.1% of our orders damaged or lost due to the courier), we do take the precaution of insuring every product that is shipped. Should a product not arrive or arrive damaged, please contact us immediately so we can organize the shipping of a replacement product, or a refund.

What payment methods do you support?
Credit Cards (Currently not available), EFT (Electronic Fund Transfer), Direct Deposits. We also accept Checks, however all orders paid via check will only be processed after seven days or after the bank clears the check - this includes bank guaranteed checks.

Why do you not support credit card payments?
Unfortunately we were forced to change from one payment system to another unexpectedly. We want to ensure that our new credit card payment system offers a consistently good experience, and to do this unfortunately takes time. We will have our new credit card system available as soon as possible.

My product is faulty – what do I do?
Firstly, we apologise for the inconvenience! As computer enthusiasts ourselves we completely identify with the frustration that comes from purchasing a new component and then having it not function correctly. Please contact us with a detailed description of the problem that you are experiencing – we will then troubleshoot the problem with you, to ensure that the product is faulty (Swapping out products that are not faulty inconveniences both us and you). If the product is faulty we will then generate an RMA. At this point you can return the product to us, either by dropping it off at our offices or shipping it to our offices. We will then swap out / repair the product as quickly as possible and then ship the product back to you. We cover the shipping from us to you, however the shipping from you to us is your responsibility. Please note that, while we strive to handle RMA's as quickly and efficiently as possible, we are dependant on our suppliers, which means that you could be without a product for a week or longer, in extreme cases. All faulty products are taken back to our suppliers as soon as possible after receiving them. At this point, our suppliers will test the product, and possibly send it to their suppliers for testing. If a fault is found, a new unit will be issued as replacement, and if no stock of the new unit is available, often a market related credit will be given. We pass this credit on to you, and you may use it to purchase any item that is stocked by us. Please note that no refunds will be given for faulty components; only credits will be given, and only if we were credited by our suppliers.

What is your policy on overclocking / modding?
We are aware that many enthusiasts enjoy modding and overclocking their hardware. If a product has been overclocked or modded, it does not automatically void the warranty. However, any damage that we determine was caused by overclocking or modding of a product will not be covered by the warranty.

If I install a third party GPU Cooler on my graphics card (such as a Zalman VF900 or a waterblock), does this invalidate my warranty?
While installing after market coolers to graphics cards does not invalidate the cards warranty, please note that if you ever need to RMA the graphics card you need to install the original cooler before sending it back – so don’t throw it away! Please note however that if you damage the card during installation the warranty will be invalidated.

How much does shipping cost?
Major centres gets charged R60 shipping for all orders. Shipping for all orders to regional areas costs R140.

Do you ship internationally?
Currently, we do not ship beyond the borders of South Africa. However, should you wish to place an order from outside of South Africa and arrange for your own collection and shipping, this can be arranged.

I don’t know what to buy! Can the Prophecy Shop help me make my decision?
Feel free to contact us with any questions you have and we will assist you in any way we can.

I’ve seen a product cheaper elsewhere – will you match the price?
We strive to have competitive, relevant pricing. Having said that, we will not always match our competitors pricing – how come? Because we believe in offering great overall value through a combination of not only competitive pricing, but also excellent pre-sales advice and after sales support. We will not compromise the level of service we offer, and therefore cannot always offer the lowest prices in the industry. However, should you receive a lower quote from one of our competitors, you should still feel free to contact us, and we will do what we can to ensure that The Prophecy Shop offers you great overall value.

I’m interested in paying by cheque – can you accommodate me?
Yes, we can. However, your order will only be processed once the cheque has been cleared by our bank, which can take up to 10 working days.

What happens if a product I order is not in stock?
Unfortunately, we cannot always keep every listing on our website 100% up to date in terms of stock levels. In the case that something is not in stock, we will offer you an equivalent product, or provide you with a full refund. We would love to offer accurate stock levels on all our products and it’s something we are striving towards,

How long does it take for an order to be shipped?
Orders are only processed after payment has been confirmed. The "Usually ships in:" time on the product page shows the amount of time that it takes after payment has been confirmed before a product is shipped. Shipping takes between 2 and 5 working days.

If I chose to collect my order, when can I collect it?
Being an online store we offer low prices and a wider variety of products through not carrying every product in stock. We will contact you once your order is ready for collection.

What happens if there is a mistake on the website?
We endeavour to ensure that our pricing is completely accurate but occasionally mistakes happen. All of our prices are listed with “Errors and Omissions Excepted” – if we cannot source a product at the price listed we will offer you a full refund. When you receive an order email from us, please note that this e-mail is only an acknowledgement of receipt of your order and your contract to purchase these items is not complete until we send you an e-mail notifying you that the items have been shipped or are ready for collection.

Please Note: We are primarily an online shop and do not carry stock on most items. If you wish to collect an order from us please place an order and we will contact you once your order is ready for collection.